Maintenance
IT Support Services
Your computer system contains both mechanical and electronic components that are extremely delicate and in need of regular care. Many times computer failure can be prolonged or eliminated by implementing a proactive computer maintenance program.
The best way to be sure that nothing goes wrong with your computer is to perform computer maintenance on a regular basis. With todays IT environment constantly under attack from maliciauos spyware and virus's, it is not quite as easy to keep on top of it.
With ICT’s “Pro-Active Support “an engineer will visit you at your premises on a regular monthly basis, our engineers will carry out a full PC Health Check, which also includes checking that the latest anti- virus patches are installed and working efficiently. Allowing you to focus on more important matters such as running your business.
Pro-Active Support :
Monthly PC service
ICT PC Health check
Diagnosis of hardware failure
Replacement of any faulty hardware components (components additional charge)
Diagnosis and repair of any software faults (within manufacturers limitations)
Checking anti-virus updates
Hot-fixes and security updates (as published)
Check and approve customer’s in-house back-up facility
Checking PC configuration and hard disk space capacity
Report of action taken and further action recommended
Telephone support
Maximum 4 hour response time
Ad-hoc maintenance is also provided at competitive prices
